Returns & exchanges

Returns & exchanges

Wrong size or not quite right? Here’s how returns and exchanges work — hygiene first, no surprises.

  • 1 min read

7-day returns

Request a return or exchange within 7 days of delivery.

Hygiene first

For hygiene reasons, innerwear can be returned only if unworn, unwashed and with original tags and hygiene liner intact.

Help with sizing

Not sure which size to exchange for? Ask us before you send it back.

Request → Pickup → Refund

Returns in three calm steps

  1. Step one

    Request

    Contact us with your order number, the item and the reason for your return or exchange.

  2. Step two

    Pickup

    We confirm eligibility and share the pickup or drop-off details for your PIN code.

  3. Step three

    Refund or exchange

    Once your return is received and checked, we process your refund or exchange and email you.

Hygiene-safe returns

Because innerwear is a personal item, we can only accept returns and exchanges of unworn, unwashed items with original tags and packaging intact. This protects every customer who receives an order from us.

What's eligible

  • Unworn items with tags attached and hygiene liners (where present) intact
  • Items returned within the return window stated in our Refund policy

How to start a return or exchange

  1. Sign in to your account or contact us with your order number.
  2. Tell us which item you'd like to return or exchange, and why (for example, the size).
  3. We'll share the next steps for sending the item back.

Getting the size right first time

Most exchanges are about size. Before ordering, check the size guide or use the Fit Finder.

The full terms are set out in our Refund policy.

Need help with a return?

Message us with your order number and we’ll sort it out with you.

Visit the help centre